Sometimes it’s easy to get caught up in the day-to-day activities in business. Then suddenly you look up and wonder if everything is working okay. Between putting out one fire or another, there’s a lot of things that are left incomplete, and those that are accomplished may not be up to the standards we’d like.
I’ve heard the protests stating: Look, I put systems into place and checked them when I did, so they must be working. Written systems are a great start, but unless they are implemented, managed and then measured, they aren’t worth the paper they’re written on. So, how do you know if things are really working? It’s as simple as answering three questions.
First, make a list of your business systems.
For each one ask and review the answers to the following three questions:
1. What result is expected from using this system?
2. What result am I really getting from using this system?
3. Will the continued use of this system get me closer to my goals?
Now, as you look at your responses, you’ll be able to quickly see whether what you are doing is first – working. If the system is not providing the result you expect, then what needs to be adjusted so that it will?
Secondly, you will know if it is propelling you forward toward your goals. This may be indirect result. The system may be saving you time and you use that time to focus on your clients. This would be defined as getting you closer to your goals.
Another positive aspect of performing this evaluation is that you are focused on your business and not letting everything just pass by in a blur. It’s important to enjoy the journey too!